Experienced Hotel Front Desk - Guest Services in Sturbridge, Massachusetts

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PLACEMENT PURPOSE:.
Registers and greets visitors, provides prompt and considerate solution, and closes our guest accounts after conclusion of stay to fulfill Hotels and resort's high criteria of top quality.

VITAL FUNCTIONS:.
1. Answer telephone questions in a well-mannered and friendly manner, use sales strategies in order to protect and refine reservations for visitor lodgings in a prompt manner.
2. Greet and registers visitors, supplies well-mannered and prompt solution and closes out guest accounts upon conclusion of visit.
3. Continue to be alert and tranquil, specifically throughout emergency and/or massive lodging activity, and fix problems.
4. Ability to effectively manage guests, collect precise info and solve problems, assess information and make effective judgments.
5. Employee will certainly be necessaried to work differing timetables to consist of: early mornings, holidays, weekends and evenings.

SPECIFIC WORK UNDERSTANDING, CAPABILITY AND CAPACITY:.
The individual need to possess the complying with know-how, skills, and capacities.

1. Customer care encounter needed.
2. Prior hospitality or associated encounter liked.
3. Ability to comply with instructions, directions, and projects as pointed out by manager.
4. Interpersonal abilities to offer total guest fulfillment.

CREDENTIALS REQUIREMENTS:.
Any mix of education and learning, training or encounter that offers the required knowledge, abilities, and capabilities required to carry out the features of the task.

Send out letter of interest and/or resume to:.
Sturbridge Host Hotels and resort & Seminar Center Attn: Person Resources.
366 Main Street Sturbridge MA 01566.


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